So with the update of iTunes 8.2, comes iPhone crash reports. In the unfortunate event that the Inside Redbox App crashes on you, your crash report will automatcially be sent to us so we can diagnose the problem and fix in a future release. It seems that 51% of the crashes in the reports that I’m seeing right now do have a workaround. The issue is with the tabs. In version 1.0 there were 6 tabs whose layout you could customize. In version 1.0.1 there are now just 4 tabs. For those that customized the layout of the tabs, there is a bug in the app that will cause the app to crash upon launch. There is a workaround for this bug. Uninstall the app and then reinstall the app–this will clear the tab layout settings. In the meantime I will diligently address this issue in a future version of the app along with other crashing issues that I recieve in the crash reports.
Thanks for your patience while we work to improve our app!
-Hassan
#1 by Jose on August 8th, 2009 - 3:19 pm
This app doesn’t work. App doesn’t go past, “Updating Movies” Should have read the feedback. Unfortunately wasted $1… Please fix this.
#2 by Casey McLeod on November 30th, 2009 - 5:31 pm
My app crashes everytime I use it. It opens then immediately crashed. I have a 3g phone and last week I bought a 3gs phone and installed it on it and it does the same thing. I uninstalled it and reinstalled it on both phones and it came up and as soon as I touched a tab, it crashed. I can’t get it to work at all.
#3 by Maritza on December 21st, 2009 - 9:46 pm
My app crashes when i open it it was better before the new version
#4 by Hassan on December 21st, 2009 - 10:30 pm
Sincerely apologize for the app crashes in ver 2.0. The crash logs should be coming in the week after Xmas. It will be my top priority to go thru the crash logs and resolve the startup crashing as soon as the logs are available.
- Hassan
#5 by Hassan on December 21st, 2009 - 11:15 pm
In the meantime, you can try uninstalling the app and reinstalling, and see if that clears up the crashing issue.
#6 by Henry rundel on January 9th, 2010 - 7:45 am
This ap will not let me sight up or be come a member I have reloaded this ap three times no good
#7 by Francisco Zayas on January 19th, 2010 - 4:03 pm
The application crashes everytime I use it. It opened but few second later it crash. I left two voice mails and I haven’t receive a response yet. Lite version is working as expected. I’m using this lite version almost every day, that’s why I decided to turn to the pro version. Hope you can can help me out. Thanks in advance…
#8 by Francisco Zayas on January 19th, 2010 - 4:03 pm
The application crashes everytime I use it. It opened but few second later it crash. I left two voice mails and I haven’t receive a response yet. Lite version is working as expected. I’m using this lite version almost every day, that’s why I decided to turn to the pro version. Hope you can can help me out. Thanks in advance…
#9 by Hassan on January 19th, 2010 - 5:50 pm
We sincerely apologize for the problems you have been having. Can you please email your crash logs to mail@appboxmobile.com? You can find the crash logs using the instructions from this URL: http://www.anoshkin.net/blog/2008/09/09/iphone-crash-logs/.
We have posted an updated version of the app for apple to review that has additional fixes for crashes. We have also bundled a new crash reporter in the version awaiting apples approval. The new crash reporter will send all crash logs directly to us instead of us waiting for them to appear within iTunes connect (which is sending us fewer and fewer crash logs).
Thanks for your patience!
- Hassan
#10 by eric on June 1st, 2010 - 8:30 pm
Will u please make a apparently for the Droid market place
#11 by Mark Olsberg on July 22nd, 2010 - 8:51 am
Lite version crashes after startup since iOS4 implemented. Any fixes coming?